I purchased my Giant Hollow almost a year ago now at 'Funkycats' launch. Right from the word go the service from Jenny and Maurie has been exceptional. I changed my mind about the size at least 20 times and the colours at least 30!! They kindly delivered it and navigated the narrow passages of my house to install it, as I had just had knee surgery and was on crutches.

I knew it was going to be a 'hit' as soon as it came in the door - I can still remember the look of consternation on their faces as all of a sudden it started to tip off the trolley (Miles had raced out of the bedroom and jumped inside it!) There was no way he was getting out so they rebalanced it and continued on.

Approximately 30 sec later exactly the same thing happened again ( this time it was Rupert joining Miles and he wasn't budging either!) Now the Giant Hollow is heavy enough as it is, and poor Jenny and Maurie had to contend with an extra 12 Kg in the form of 2 excited felines!! I have 4 cats - Oliver (black and white domestic), Harry, Miles and Rupert (Russian Blues) collectively called 'The Boys' who have a combined weight of 26 Kg!!

All of them love the giant hollow and are often on/in it at the same time, so I think that's a fantastic endorsement of its robustness. I don't clip their claws either and it is in exactly the same condition as it was a year ago!!

I have a number of climbing contraptions for The Boys but the hollow is their favourite - it is also a lovely piece of furniture (it never fails to draw admiring comments from everyone that sees it). Rupert sits in the bottom of it waiting for some intrepid fool (i.e. me) to dangle a feather in the top opening whereupon he waits for varying amounts of time, then flies up the inside and attacks both the feather and the hand holding it. He gets me everytime - I even watch his paws and try to drop the feather as soon as I see them move, but he's just too fast :(I could go on and on about how much enjoyment The Boys get out of it but I'd be here all day.

Essentially I can't fault the workmanship, nor the service both before and after I bought the giant hollow. I think I might have to get another smaller one that I can fit in my lounge room....... :)

Many thanks and congratulations for a wonderful product and impeccable service.

Caroline & The Boys